How do I deal with Connection Issues?

If you're having difficultly connecting to our games, please try the following:

1) Please try using a wired internet connection instead of wireless, and test your connection speed. See this link for instructions.

2) If this doesn’t work, please try using Google Chrome with a cleared cache. See this link for instructions.

3) Please try closing any other open programs or websites and disabling browser add-ons/plugins when playing. In Chrome, you can disable all add-ons by pressing CTRL+SHIFT+N.

If none of these work, please send us a screenshot of your in-game connection test results so we can better understand what might be going wrong. See this link for instructions.

For more details on what specific error code numbers mean, see this link.

Keywords: Connection, Internet, Error, Login, Technical, Issue


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