If you’re frequently experiencing connection issues in our games, you may be having issues with your internet. You can check your internet speed by visiting this site:
Wait until the page fully loads, then click on the green ‘BEGIN TEST’ button in the center of the screen. Make sure you don’t click on any ads by mistake.
If the test indicates that your internet is running slowly:
1.) Check if the game runs better with a cable connection.
2.) Close any other programs that are running.
3.) Try updating your browser, and temporarily disabling add-ons (In Chrome you can disable all add-ons by pressing CTRL+SHIFT+N.)
If you'd like to send our support team a screenshot of your internet speed test, here are instructions on how to do this : http://bit.ly/1gwtMFy
Keywords: Connect, Connection, Disconnect, Disconnection, Internet, Speed, Slow