How can I check for errors in the Google Chrome console?

If you’re experiencing bugs in either of our games, you can help our support team properly diagnose the issues by using the Google Chrome Console.

When you encounter the bug in game while in the Google Chrome browser, hit CTRL+SHIFT+J on your keyboard [NOTE: If you're playing from a Macintosh computer, instead use COMMAND+OPTION+J]. Your screen should now display a console at the bottom similar to the screenshot on this thread:

Scan through the console window and look for any words that appear in red. Take a screenshot of any red words you see, and attach the screenshot to your support ticket along with a detailed explanation of the bug or issue you’re experiencing. You can reach support by accessing the "contact" link found at the bottom of your game screen.

Keywords: Connect, Connection, Disconnect, Disconnection, Freezing, Crashing, Google, Chrome, Error


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