Player Support

General

• Technical Issues

  • ★ What web browsers are supported?
  • ★ How do I deal with Connection Issues?
  • ★ Why does my game keep getting disconnected? - Explanation of Network Error Codes
  • How do I take an in-game video clip and send it to the support team?
  • How do I play in low graphics mode?
  • How do I send a screenshot to the support team?
  • How do I fix a "0650 - Facebook interface failure" error?
  • Why am I disconnected from the server with an 0620 or 0630 error?
  • How do I check my internet speed?
  • How do I clear my browser's cache and cookies in Google Chrome?
  • How do I send a connection test to the support team?
  • I registered on Battlehouse.com and never received the confirmation e-mail. What can I do?


  • How can I send a screenshot in to the support team?
  • Why is my full-screen mode not working?
  • How can I check for errors in the Google Chrome console?
  • How can I check my internet connection speed?

• Policy Questions

  • What are the Call Sign policies?
  • What is the Chat Abuse policy?
  • What is the Multiple Account ("Alt" account) policy?
  • Why am I blocked from chat?
  • What is the Anti-Hacking / Cheating policy?

• Gameplay Questions

  • ★ Thunder Run Level Cap
  • ★ Why do I not always receive damage protection after a major attack?
  • Revenge Feature
  • How do Level 2 Security Team Leaders work?
  • Where is my prize from the recent Clan Tournament?
  • What are Clan Tournaments?
  • Why do some players start with more gold than others?
  • Why are there no quarries, battalions and strongpoints in this region?
  • Why was my base automatically relocated when I logged into the game?
  • How do I report offensive behavior in chat?
  • What can I do about being attacked too much?
  • How does the new regional map work?
  • How does damage protection work with Battalions and Quarries?
  • How does repair / recycle work in the Battalions feature?
  • How do I get in the Reserves Bay and Region Map beta?
  • How often do the PvP points reset?
  • Why is my game locked down in a 12-hour cool-down period?
  • What are the best ways to gather a lot of resources?
  • What's the difference between auto and manual unit control?
  • What are all the keyboard shortcuts?
  • Why can't I upgrade all of my buildings to level 10?
  • If I choose to "Slow Repair" my units using resources, will I get my resources back if I change my mind and decide to "Speed Up" repairs with gold or alloy instead?
  • Why is "Instant" upgrade cost sometimes less than "Speed Up" cost after spending resources?
  • Damage Protection / why can't I attack someone?
  • How do I go into full screen mode?

• Battlehouse

  • Battlehouse Terms of Service
  • Battlehouse Privacy Policy
  • Report a Problem
  • Welcome to Battlehouse